[C320-list] Companion way hatch noise

[Chris Burti]

Call Frank Butler. Don't take any more crap off of
your dealer.

The step is absolutelu unacceptable and the fix is too
easy to be arguing about. The chips should be repaired
and could have been in less time than than it takes to
write up the work order.

No boat is delivered to the dealer in perfect
condition, I repeat none and it doesn't matter who the
builder is. It is the dealer's responsibility to do
the fine tuning required to satisfy the customer.

You will get satisfaction from Frank if you are polite
and clearly explain your problems. He is a bit
brusque, but absolutely dedicated to delivering a
quality product. Do not email him, call.
 
His number is: 818-884-7700 

cb

--- Annie Bennett <annie at sydneyprivatesailing.com.au>
wrote:

> I'm curious you say removing the hatch panel was an
> easy job.  The hatch
> doesn't close properly on our new boat.  It is
> lopsided and closes properly
> on the starboard side but on the port side the top
> of the
> washboards/stormboards is visible (only by a couple
> of milimetres). It's
> like something is grabbing it on the left.  It
> bothers me but I have been
> given to understand that it's fine and fixing it
> will be very difficult.
> However, it irritates me each time I unlock the boat
> - especially as the
> next thing I see is the repaired (with wood filler)
> chips/chunks on the top
> step which to me stand out like a sore thumb as the
> colour match isn't
> entirely successful.  In anycase, why is a new boat
> delivered with chunks
> out of the step.  Isn't there any quality control or
> do things get damaged
> in transit?  Maybe this is the price for having
> owned a previous C32 where
> the hatch fitted perfectly and the steps were
> perfect.  The sailmaker might
> have been right when he said (I didn't listen) I
> didn't need a new boat, I
> needed new sails!  Maybe the next boat will be
> perfect! - but maybe the next
> boat won't be a Catalina.  There is a chip in the
> cockpit locker lid
> adjacent to the hinges and chips in the white
> framework below which nobody
> but me (or a potential purchaser) would notice.  I
> had thought that the fact
> I have so much opportunity to show off Catalinas for
> better or worse would
> help ensure this one was perfect but I was wrong.  I
> love the way it sails,
> love the autopilot, love the tv, hate the several
> minor cosmetic flaws.  An
> employee at the local marina fixing the issue of the
> hose rubbing on the
> engine commented they had noticed standards on all
> production boats have
> become more relaxed so I'm probably just being
> fussy.  The dog is happy and
> doesn't seem to notice the difference between the
> old and the new boat.
> Assume we are allowed to comment on the negatives as
> well as the positives
> on this list?
> 
> Annie #1073
>  
> 
> 
> -----Original Message-----
> From: c320-list-bounces at catalina320.com
> [mailto:c320-list-bounces at catalina320.com] On Behalf
> Of alahlm at comcast.net
> Sent: Thursday, July 27, 2006 7:45 AM
> To: C320-List
> Subject: Re: [C320-list] Companion way hatch noise
> 
> 
> Jeff
>     I removed the hatch panel on my boat and it was
> a simple job I think
> there was about 9 screws ---it slides right out from
> under the traveller
> with no problems
>    Al Ahlman
>      #476
> 
> -------------- Original message -------------- 
> From: "Jeff Church" <jjemail at comcast.net> 
> 
> > Lamar, 
> > 
> > My hatch does the same thing and has suffered some
> bad scratches as a 
> > result. The only thing I can think of is to remove
> the companionway deck 
> > panel and shim it up or grind out some material
> where it hits the hatch. 
> > That adds up to a lot of work, so up to this point
> all I have done is run 
> > some cool water over the hatch to reduce the
> warping. Maybe someone has a 
> > simpler fix. 
> > 
> > JeffC 
> > 
> > ----- Original Message ----- 
> > From: "Lamar Desmond" 
> > To: 
> > Sent: Wednesday, July 26, 2006 12:36 AM 
> > Subject: [C320-list] Companion way hatch noise 
> > 
> > 
> > > Sorry if I multiple posted this...... 
> > > 
> > > It seems whenever we slide the companion way
> hatch (open or closed),
> when 
> > > the boat is hot we get an unbelievably loud
> screeching noise that can be
> 
> > > heard throughout the marina. It appears that the
> top side of the hatch 
> > > maybe scraping on the underside of the deck
> above; has anyone else had 
> > > this 
> > > and any recommendations to help keep the peace
> with the neighbors and 
> > > eliminate the noise (and scratch marks on the
> top side of the hatch 
> > > cover?) 
> > > 
> > > Lamar 
> > > Blue Moon #358 
> > 
> > 
> 
> 
> 


Chris Burti
"Commitment"
Catalina 320, #867, 
Farmville, NC

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