[C320-list] Warranty Issues

[Chris Burti]

I had little luck emailing Mr. Butler, but great support form him by
telephone. In the big picture, it is a small expense.

On 6/18/07, Tbuilder at aol.com <Tbuilder at aol.com> wrote:
>
> I bought my second 320 #1081 for my sailing school just over a year ago
> after owning my previous 320 #212 for 12 years and covering some 48,000
> miles in
> her.
>
> I am incredibly unhappy with the new boat - overall she is nowhere near as
> well finished as the 1994 model. I have the problem that I am situated
> about
> 600  miles from the only Catalina dealer in the UK  and I am finding it
> impossible to get a satisfactory service from him.  Before I ordered
> the  boat I was
> verbally advised that any faults should be rectified locally and the  bill
> should be sent to the dealer. Needless to say the dealer refuses to pay
> the
> repair bill.
>
> Some of the items were relatively minor such as gel coat damage
> but  others
> were much more serious such as an engine out of alignment, badly  fitting
> engine boxes, leaking deckhead etc. I fail to see why I should pay  around
> £75,000
> for the boat and not get a reasonable product. I have been told  that
> faults
> on a Yanmar engine or Raymarine instruments should be refereed to  these
> companies and not to Catalina. If I buy a brand new Ford car
> which  develops a fault
> in (say) a Dunlop tyre I would expect Ford to sort it  out.
>
>
> I now have a broken top step on the companionway which could  be dangerous
> to
> my customers - Catalina appear completely unable to supply  the correct
> part.
>
> I have emailed Frank Butler on several occasions but don't receive a
> reply.
> I have tried phoning but again got nowhere.
>
> Has anyone nearer the centre of things had a similar experience and
> were  you
> able to resolve it?
>
> All suggestions gratefully received!!!
>
> Cheers
>
> Alec  Blanc
> Lochaber Watersports
> Ballachulish
> _www.lochaberwatersports.co.uk_ (http://www.lochaberwatersports.co.uk/)
> 01855  821391 / 07831 846025
>
>
>
>
>
>


-- 
Chris Burti
Farmville, NC