[C320-list] Warranty Issues

[Pat Moriarty]

I had a problem with the Catalina parts dept and 
after I proved to them that I was right and they 
had a bad supplier I got the good trim reshipped 
to me and a few weeks later a letter from Frank 
expressing his regret that I had had the problem 
and that it was taken care of and would not happen again.

Pat #130

At 04:49 PM 6/18/2007, you wrote:
>I, too, for many years have heard that it's best 
>to contact Frank Butler by phone.  Seems like 
>he's 'old school' when it comes to communications.
>
>Your dealer is all wet, in addition to being 
>lazy.  Catalina arranged for the boat to be 
>equipped with Yanmar and Raymarine components, not you.
>
>Tell the dealer that unless he makes things 
>right, you intend to publish his name and that 
>of his business on this forum, with Frank 
>Butler, and anywhere else you can get 
>attention.  That might get his attention.  His performance is disgusting.
>
>Bob Seastream
>'Intuition', hull 906
>
>
>On Jun 18, 2007, at 2:10 PM, Chris Burti wrote:
>
>>I had little luck emailing Mr. Butler, but great support form him by
>>telephone. In the big picture, it is a small expense.
>>
>>On 6/18/07, Tbuilder at aol.com <Tbuilder at aol.com> wrote:
>>>
>>>I bought my second 320 #1081 for my sailing school just over a year ago
>>>after owning my previous 320 #212 for 12 years and covering some 48,000
>>>miles in
>>>her.
>>>
>>>I am incredibly unhappy with the new boat - overall she is nowhere near as
>>>well finished as the 1994 model. I have the problem that I am situated
>>>about
>>>600  miles from the only Catalina dealer in the UK  and I am finding it
>>>impossible to get a satisfactory service from him.  Before I ordered
>>>the  boat I was
>>>verbally advised that any faults should be rectified locally and the
>>>bill
>>>should be sent to the dealer. Needless to say the dealer refuses to pay
>>>the
>>>repair bill.
>>>
>>>Some of the items were relatively minor such as gel coat damage
>>>but  others
>>>were much more serious such as an engine out of alignment, badly
>>>fitting
>>>engine boxes, leaking deckhead etc. I fail to see why I should pay
>>>around
>>>£75,000
>>>for the boat and not get a reasonable product. I have been told  that
>>>faults
>>>on a Yanmar engine or Raymarine instruments should be refereed to
>>>these
>>>companies and not to Catalina. If I buy a brand new Ford car
>>>which  develops a fault
>>>in (say) a Dunlop tyre I would expect Ford to sort it  out.
>>>
>>>
>>>I now have a broken top step on the companionway which could  be dangerous
>>>to
>>>my customers - Catalina appear completely unable to supply  the correct
>>>part.
>>>
>>>I have emailed Frank Butler on several occasions but don't receive a
>>>reply.
>>>I have tried phoning but again got nowhere.
>>>
>>>Has anyone nearer the centre of things had a similar experience and
>>>were  you
>>>able to resolve it?
>>>
>>>All suggestions gratefully received!!!
>>>
>>>Cheers
>>>
>>>Alec  Blanc
>>>Lochaber Watersports
>>>Ballachulish
>>>_www.lochaberwatersports.co.uk_ (http://www.lochaberwatersports.co.uk/)
>>>01855  821391 / 07831 846025
>>>
>>>
>>>
>>>
>>>
>>
>>
>>--
>>Chris Burti
>>Farmville, NC
>

Pat Moriarty
PSI Urethanes Inc
PH: 800-888-5156  Fax: 512-837-8733
Please visit our web site at
www.psiurethanes.com