[C320-list] Edson Helm and Customer Support ... for your Information

[Bruce Stanley]

Dear fellow sailors and Catalina Owners
I just want to share with you a fine example of industry backing their
product and implementing this with the best possible Customer Support.
Every one has experiences (in all avenues of life) where the promise is
never delivered.
Edson, in my experience, has a product and service, second to none.
Trust Edson.
Below is my letter of appreciation to them.

Bruce Stanley
C320 International Association, financial member
C36/37 International Association, financial member


---------- Forwarded message ----------
From: Bruce Stanley <brucestanley36 at gmail.com>
Date: Sat, Aug 28, 2010 at 9:22 AM
Subject: Edson Helm and Customer Support
To: info at edsonintl.com
Cc: Gerry Douglas <Gerard at catalinayachts.com>, Norm Ambrose <
catalina at catalina.com.au>


Dear Ed Stiess and the Edson Team

I wish to express my appreciation at your outstanding customer support.

The prompt replacement of my Edson Helm puts words into concrete action and
makes me proud that I have Edson Marine Products on my yacht.
Edson's Customer Backup is an industry standard by which all others should
be judged.
There were no hassles, no repeat phone calls, no repeat email request ...
just genuine Customer Support.

Thank you, again,
and know I will be spreading the word
.... buy Edson, you can trust them and their Marine Products

Bruce Stanley/Sydney Australia
================================================
CC
Catalina Yachts USA/Gerry Douglas
Catalina Australia/Norm Ambrose
Catalina C320 International Association,
Catalina C36/37 International Association and
3 separate Sydney Yacht Clubs

On Fri, Jul 2, 2010 at 6:49 AM, Edson Customer Service
<info at edsonintl.com>wrote:

>  I am sending a new wheel through our agent in Australia.  Please be
> patient it will take a few weeks to get it to you.
>
> Ed.
>
>  ------------------------------
> *From:* Bruce Stanley [mailto:brucestanley36 at gmail.com]
> *Sent:* Monday, June 28, 2010 6:20 PM
> *To:* info at edsonintl.com
> *Subject:* Re: 40"Edson Helm fitted to Catalina C320 Yachts
>
> Ed Stiess
> Wheel Size = 40"
>
> Thank you
>
> Bruce Stanley
> 18 Fairbairn Ave
> East Killara NSW
> Australia 2071
> Phone 02 9403 1772 / Cell 0407441772
> """""""""""""""""""""""""""""""""""""""""""""""""""
> On Mon, Jun 28, 2010 at 10:32 PM, Edson Customer Service <
> info at edsonintl.com> wrote:
>
>>  Mr Stanley,
>>
>> I am contacting our agents in Australia to see how we can best sort this
>> out.   What size is the wheel?
>>
>> Please provide your address and phone number so that I can get them to
>> contact you.
>>
>>    Ed Stiess
>> Vice President - Marine Division  Edson International
>> Tel 508-995-9711
>> Fax 508-995-5021
>> Email: ed at edsonintl.com
>>
>> [image: Edson - Home] <http://www.edsonmarine.com/>
>>
>> www.edsonmarine.com
>>    [image: Follow Edson on Facebook]<http://www.facebook.com/pages/Edson-Marine/63666332507>[image:
>> Follow Edson on Twitter] <http://twitter.com/edsonmarine>[image: Follow
>> Edson on YouTube] <http://www.youtube.com/edsonmarine>[image: Follow
>> Edson's Blog] <http://edsonmarine.blogspot.com/>
>>
>>  ------------------------------
>> *From:* Bruce Stanley [mailto:brucestanley36 at gmail.com]
>> *Sent:* Monday, June 28, 2010 1:38 AM
>> *To:* info at edsonintl.com
>> *Subject:* 40"Edson Helm fitted to Catalina C320 Yachts
>>
>>   TECHNICAL SUPPORTIf you require technical support or information on an
>> Edson products, please visit our tech support web page<http://www.edsonmarine.com/support/techsupport.php>or contact Edson:
>> By Email: info at edsonintl.com
>>
>> Tech Support, please advise:
>> This Helm has loose spokes that are not snug/tight, at the Hub.
>> It has had this looseness from new.
>> The Edson Dealer people in Sydney Australia saw it in mid 2006.
>> (They were installing an Edson Cockpit Table at the time.)
>> They claimed it was nothing to worry about.
>> Being a new boat owner and naive, I believed them ;o((
>>
>> I have made sure that the Hex nuts on the back are all tight.
>> They are.
>>
>> This Catalina was delivered new to me in June 2006.
>> It was built in Florida at Catalina's Fort Lauderdale factory and shipped
>> in March 2006.
>> I have just been on a 5 month older C320 and their Helm is nice and snug.
>>
>> Please advise.
>>
>> Thanks
>> Bruce Stanley
>> Sydney Australia
>>
>
>