[C320-list] Voids under the deck

[Allan Field]

At the end of the day, if I was to buy another boat, it still would be a
Catalina and Frank Butler and Gerry Douglas know that.  In the 6+ years I
have been on this list, many C320 owners have come and gone with many of the
goners moving up to larger Catalina's.  I can remember only two cases where
a C320 owner went with something other than another Catalina.  I am sure
there probably were more but only two do I remember and one was an
ex-Commodore.  Despite the boat's shortcomings, the value in this boat over
the other 2 major production boats - Hunter and Beneteau - is still
superior.

>From past experience, both personal and from others, I know that if Frank
Butler gets wind of a production problem, he is all over it, bound and
determined to make it right.  In my case, he went beyond what I asked for.
But it says a lot about the company that only Frank can make things right.
As for the voids, I want to "save" the Frank-card for something much bigger.

Allan S. Field
Sea Shadow - #808
Columbia, MD

-----Original Message-----
From: c320-list-bounces at catalina320.com
[mailto:c320-list-bounces at catalina320.com] On Behalf Of brucestanley
Sent: Wednesday, September 19, 2007 8:39 PM
To: C320-List
Subject: Re: [C320-list] Voids under the deck

and they want to be in business tomorrow????????
Like family and parents....we all know the best management comes from the
top.

----- Original Message ----- 
From: "Uckert, Kevin" <Kevin.Uckert at unisys.com> To:
<c320-list at catalina320.com>
Sent: Thursday, September 20, 2007
Subject: [C320-list] Voids under the deck


> Enjoying my fifth season with "Freestyle" #957. The the few email
> exchanges and phone conversations I have had with Catalina
> to discuss any issue have always been difficult. I never once made any
> demands, but always were met first with an accusatory tone and statement
> that I must be responsible for the cause of this issue. As sure as there
> are voids under the deck, there are even larger voids at Catalina with
> respect to proper customer care. After spending $100K, was there any
> customer survey of Catalina or the dealer to provide feedback for
> improvement? None. That tells me how little they really care.