[C320-list] Voids under the deck

[brucestanley]

and they want to be in business tomorrow????????
Like family and parents....we all know the best management comes from the top.

----- Original Message ----- 
From: "Uckert, Kevin" <Kevin.Uckert at unisys.com> To: <c320-list at catalina320.com>
Sent: Thursday, September 20, 2007
Subject: [C320-list] Voids under the deck


> Enjoying my fifth season with "Freestyle" #957. The the few email
> exchanges and phone conversations I have had with Catalina
> to discuss any issue have always been difficult. I never once made any
> demands, but always were met first with an accusatory tone and statement
> that I must be responsible for the cause of this issue. As sure as there
> are voids under the deck, there are even larger voids at Catalina with
> respect to proper customer care. After spending $100K, was there any
> customer survey of Catalina or the dealer to provide feedback for
> improvement? None. That tells me how little they really care.