[C320-list] Catalina Customer Service

[Ken Danko]

I am about ready to try a fix as Catalina continues to drag their feet 
on providing a new tank.



niedobre at aol.com wrote:
>  Ken,
> I found a guy to weld my tank for $20.00 and he even pressure tested it.? I would not buy a new tank if I didn't absolutely have to.? Mine was only leaking in the corner.
> Gil
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> -----Original Message-----
> From: Ken Danko <ken320 at sbcglobal.net>
> To: C320-List at Catalina320.com
> Sent: Wed, Aug 26, 2009 1:03 pm
> Subject: [C320-list] Catalina Customer Service
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> Hi all,?
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> I would like to ask your advice on a customer service problem I am 
> currently experiencing. This is actually a continuation of the saga of 
> the leaky fuel tank. I found the leak, it was on the seam in the lower 
> corner. I called Catalina and said I wanted to order a new tank. The guy 
> I talked to took all my information and said that he would call me back, 
> he was going to check inventory, etc. A week went by and no call back. I 
> called again and got his voice mail. I left a message asking about the 
> status of my order. Another week went by with no call back. I called 
> again and was told that he was on the phone and would I like to leave a 
> message on his voice mail. I said no, and asked the woman to help me. 
> The man I originally talked to came on the line and said that he would 
> email me specs so that I could approve the order, he said that he wanted 
> to make sure that the tank fit. But I never got an email. So here it is 
> two weeks since I originally tried to order the tank and I still haven't 
> been able to place an order. It is prime sailing season. In my opinion 
> the weld on the tank was bad otherwise it should have lasted 20 years or 
> more. I am feeling like I should have bought a Beneteau. What should I do??
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> Ken Danko?
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> Grace, #802?
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