[C320-list] Problems ordering Catalina parts?

[Jack McDonough]

When I had a problem soon after we bought our boat in 2003, Frank Butler 
himself got involved. I told him I thought it was commendable that someone 
in his position should do that but expressed the opinion that he should have 
people in his employ who should be handling issues like mine. Apparently, 
eight years later, people in his employ still are not handling issues.

Jack
#947




----- Original Message ----- 
From: "Chris Descher" <cdescher at cedtulsa.com>
To: <C320-List at Catalina320.com>
Sent: Monday, July 11, 2011 9:21 AM
Subject: Re: [C320-list] Problems ordering Catalina parts?


> I've had the same problem.  Ordered from someone named Dani.  She 
> confirmed
> that she got my order, credit card info, etc.  Two months later and I 
> still
> have nothing.  I also haven't gotten any more responses to my follow-up. 
> I
> think that she's in Florida.
>
> -----Original Message-----
> From: c320-list-bounces at lists.catalina320.com
> [mailto:c320-list-bounces at lists.catalina320.com]On Behalf Of Walter
> Schaffer
> Sent: Monday, July 11, 2011 6:58 AM
> To: C320-List at catalina320.com
> Subject: [C320-list] Problems ordering Catalina parts?
>
>
> Has anyone encountered problems lately in ordering parts from Catalina
> in Florida? I've tried for a month now to order 2 simple parts for my 
> boat.
> I've emailed the parts man (Ken at Catalinayachts.com) 3 times with my 
> request
> (including part numbers), and I've called 4 times and got an 
> acknowledgment
> my emails arrived. But, I can't get a someone to reply and process the
> order. Any suggestions on speeding up the parts ordering process at
> Catalina?
> tks
> Walt Schaffer
> #515 Middle River, MD
>
>