[C320-list] Sail Care Nightmare

[John Zienda]

I used them last winter to clean and do some minor repairs on both of my sails.  Service was great, quality of work-results very good.  I have to second Martin; this is their busy time, so it will take longer than one would want it to see.  We, the Lake Michigan sailors are going nowhere for a while as our lake is solid frozen...  As far as their repairs suggestions- I kind of like the fact that they pay attention to details.  It is always our choice to go with what they suggest or not.  If we would drop our sails at a sail maker, we would most likely see the same approach.

John Zienda
"Zooza" #691 Chicago, IL 
 

________________________________
 From: Martin Rosenberg <martinlrosenberg at gmail.com>
To: C320-List at catalina320.com 
Sent: Thursday, February 13, 2014 5:59 PM
Subject: Re: [C320-list] Sail Care Nightmare
  

Wow! I've used Sail Care a number of times over the years. Sometimes they
made repairs to my sails and other times not. They ALWAYS begged customers
to get their sails to them early in the winter as it is their busiest time
for cleaning sails. I've always found them to be cordial and I always stop
to see them at the boat shows. I realize that you are getting a bit anxious
but, when does your sailing season begin in Michigan? My boat is usually
one of the first in (Raritan Bay, NJ) and I launch in mid-April,
Martin Rosenberg
"Avalon" #823


On Thu, Feb 13, 2014 at 6:32 PM, Alan Goodman <goodmanalanlee at hotmail.com>wrote:

> Bob - sorry to hear about your problems with Sail Care.  You sharing your
> (unfortunate) experience may prevent others from suffering the same fate.
>  Thank you for following up on your original post.
>
> Alan
> Hull 67 - More Than Half Way There
> Holland, MI
>
> > ------------------------------
> >
> > Message: 7
> > Date: Thu, 13 Feb 2014 14:03:28 -0500 (EST)
> > From: BairdRJB at aol.com
> > To: C320-list at catalina320.com
> > Subject: [C320-list] Sail Care Nightmare
> > Message-ID: <e4a6b.251c0918.402e7100 at aol.com>
> > Content-Type: text/plain; charset="US-ASCII"
> >
> > Just thought I would give the group an update.  Last Fall I put a post
>  on
> > this list, asking for opinions about the Sail Care company.    Most, but
> not
> > all responses were favorable.  I shipped my genoa to the  company on
> > November 9, 2013.  Today is February 13, 2014  and I still  haven't
> gotten the
> > sail back.  Back in November they had quoted what I  believed to be
> unnecessary
> > repairs, and I have asked for the basic cleaning  process.  They agreed
> > that the repairs were not essential and agreed to do  the basic cleaning.
> > Since then, I have gotten the run-around from the shop  manager, Jerry,
> who has
> > failed to return my calls.  Finally got through  again today and they say
> > that the project will be done by next week.  Very  frustrated.  I will
> keep
> > the group posted when the genoa returns to let you  know what it looks
> like.
> > Just blowing steam.  Thanks for  listening.
> >
> > Bob Baird
> > Star Dust
> > #784, 2001
> > Whitehall, Michigan
> >
> >
>