[C320-list] Sail Care Nightmare
Martin Rosenberg
martinlrosenberg at gmail.com
Thu Feb 13 15:59:10 PST 2014
Wow! I've used Sail Care a number of times over the years. Sometimes they
made repairs to my sails and other times not. They ALWAYS begged customers
to get their sails to them early in the winter as it is their busiest time
for cleaning sails. I've always found them to be cordial and I always stop
to see them at the boat shows. I realize that you are getting a bit anxious
but, when does your sailing season begin in Michigan? My boat is usually
one of the first in (Raritan Bay, NJ) and I launch in mid-April,
Martin Rosenberg
"Avalon" #823
On Thu, Feb 13, 2014 at 6:32 PM, Alan Goodman <goodmanalanlee at hotmail.com>wrote:
> Bob - sorry to hear about your problems with Sail Care. You sharing your
> (unfortunate) experience may prevent others from suffering the same fate.
> Thank you for following up on your original post.
>
> Alan
> Hull 67 - More Than Half Way There
> Holland, MI
>
> > ------------------------------
> >
> > Message: 7
> > Date: Thu, 13 Feb 2014 14:03:28 -0500 (EST)
> > From: BairdRJB at aol.com
> > To: C320-list at catalina320.com
> > Subject: [C320-list] Sail Care Nightmare
> > Message-ID: <e4a6b.251c0918.402e7100 at aol.com>
> > Content-Type: text/plain; charset="US-ASCII"
> >
> > Just thought I would give the group an update. Last Fall I put a post
> on
> > this list, asking for opinions about the Sail Care company. Most, but
> not
> > all responses were favorable. I shipped my genoa to the company on
> > November 9, 2013. Today is February 13, 2014 and I still haven't
> gotten the
> > sail back. Back in November they had quoted what I believed to be
> unnecessary
> > repairs, and I have asked for the basic cleaning process. They agreed
> > that the repairs were not essential and agreed to do the basic cleaning.
> > Since then, I have gotten the run-around from the shop manager, Jerry,
> who has
> > failed to return my calls. Finally got through again today and they say
> > that the project will be done by next week. Very frustrated. I will
> keep
> > the group posted when the genoa returns to let you know what it looks
> like.
> > Just blowing steam. Thanks for listening.
> >
> > Bob Baird
> > Star Dust
> > #784, 2001
> > Whitehall, Michigan
> >
> >
>
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