[C320-list] Sad News: Frank Butler

[Brian McLamb]

Sorry to learn of this loss of a sailing icon and true gentleman.  Fondly
remember my phone conversation with him as the result of a letter I wrote
regarding my experience with obtaining needed parts for the repair of my
first( of 3) Catalina boats. He thanked me for allowing him to know of the
experience, and then making suggestions for improvement from a customer
perspective. This was back when the only factory was in California and East
Coast dealer/customer contact was limited. He then outlined what was in the
works for improving customer service to the East Coast folks.  I love the
way his company supports his product.

Brian McLamb. S/V Serenity #1075


On Wed, Nov 18, 2020 at 5:15 PM Rick Smith <ricksmith4333 at gmail.com> wrote:

> I learned how to sail/race on a C-22 starting in 1976...bought my first
> Catalina in 1977 (a C-15 that I still own!) and have owned our C-320 since
> bought new in 1994 -- it's been a long fun run and lots more on the
> horizon,
> I sure hope!!!
>
> Rick Smith
> Layla #136
> Lake Lanier, GA
>
> -----Original Message-----
> From: P.F. Ross
> Sent: Wednesday, November 18, 2020 5:06 PM
> To: C320-List at catalina320.com
> Subject: Re: [C320-list] Sad News: Frank Butler
>
> I, too, was personally helped by Frank Butler many years ago with an issue
> I can't remember, although I am sure I have his personal note to me
> somewhere in my files.
>
> I like to think that his character filters down to all Catalina sailors and
> is one reason why associations like this 320 group are so helpful.
>
> Frank Ross
> Beta Wave #206
>
> On Wed, Nov 18, 2020 at 4:50 PM Chris Burti <clburti at gmail.com> wrote:
>
> > Sad news indeed. He personally handled a warranty issue well after the
> > warranty had expired, contacting me after he learned of my issue second
> > hand. World class customer service and a first class product. He will be
> > missed.
> >
> > Best Regards,
> > Chris Burti
> > Commitment #867
> >
> > > On Nov 18, 2020, at 4:35 PM, Doug Treff <doug at treff.us> wrote:
> > >
> > > 
> >
> https://www.sailmagazine.com/cruising/eight-bells-frank-butler?utm_campaign=enewsletter_SAIL&utm_medium=email&_hsmi=100267049&_hsenc=p2ANqtz-8sYk2eyo8vRuTEY1OWL9Ac27paNVT-BG5nf1v6o_bav28OyfNTgHo_UdEdIJv2IRHWB7ii6N0eB3p4N0ZJSyTsgKqKbA&utm_content=textlink&utm_source=sail-enewsletter&fbclid=IwAR37WQpFk90dnPkM47nRqtu-iLsXcOjwD2eBHAlDv1vrlmO7mSLYRLDZVNY
> > >
> > > --
> > > Doug Treff
> > > doug at treff.us
> > >
> >
>
> --
Brian McLamb