[C320-list] Someone replaced my line?

[Jeff Hare]

Graeme, 

Not to argue, But that's really not the specific case here, right? :)  

Hypothetically, it could just as easily be that the lines were on the boat from the when it left the factory.  So, yes, the circumstances matter a bit, but how you handle it matters so much more. If you're mean, hardnosed or make them suffer a loss, you've lost a vendor or maybe other vendors as well. If I made a mistake like that and someone took advantage of my mistake and made me eat a loss, you can bet your behind your name would get around the and you'll be paying a PITA surcharge for services of others in the future whether you're aware of it or not. These guys all talk to each other. Guaranteed. Workloads are referred around all the time. 

The rigger might even just say sorry, it was my mistake, you can keep them on me. But probably NOT if you try to take advantage of him. There's always some margin in the pricing and there's usually room for everyone to come out ahead. Mistakes happen, there's an honest way to handle mistakes. We all make them. Handle it the way you'd like to be treated if the roles were reversed is all I'm saying here.

To address your specific hypothetical, if someone mistakenly replaced all four tires on my car with better tires than I would have bought *and* I like them, I'd work out a deal. If I didn't like them, I'd explain why and see what we can do about it.

-Jeff

-----Original Message-----
From: C320-list <c320-list-bounces at lists.catalina320.com> On Behalf Of Graeme Clark
Sent: Friday, October 30, 2020 11:04 AM
To: Catalina list <C320-List at Catalina320.com>
Subject: Re: [C320-list] Someone replaced my line?

Really Chris? Suppose you’d replaced all your lines just  a year ago, you'd be happy to give them the full cost of the new line?
Or they have put in expensive dyneema whereas you would chosse something more economical?

It has to be pro-rata surely? I’d pay for the wear and tear on my old line. The “use” that I have had from it, effectively.

If someone replaced all four tires on your car and did so with $250 tires rather than the $150 tire you normally have and you had just put 4 new tires on six months ago, would you still do that?

I’m not ‘having a go at you’, I’m just pointing out that it really does depend upon the circumstances

Graeme


> On 30 Oct 2020, at 14:44, Chris Burti <clburti at gmail.com> wrote:
> 
> I would offer to reimburse them their cost on the line. While I 
> wouldn't want to profit from their error, neither should they.
> 
> Fair Winds,
> Chris Burti
> Commitment #867
> Farmville, NC
> 
> 
> On Fri, Oct 30, 2020 at 10:00 AM Graeme Clark <cg at skyflyer.co.uk> wrote:
> 
>> To my mind the answer is simple: they must either leave it as it is  
>> (no
>> charge) or return your boat to the state it was in before the error 
>> was made.(no charge)
>> 
>> It is they decide to leave it as it is (which they probably will as 
>> old line is unlikely to be stored anywhere) then it is entirely up to 
>> you to offer, if you feel so inclined, a contribution towards the 
>> fact that you are better off.
>> 
>> This depends in turn on how old your old lines were, how soon you 
>> would have replaced them and what you'd have spent on new ones. Also 
>> whether you would have done the replacement yourself or paid a rigger to do it for you.
>> 
>> If it was me, I'd say “I do my own rigging replacement so I am not 
>> contributing towards any labor charges; My halyards cost $100 and I 
>> replace them every 5 years. This one was two years old so I’ll give 
>> you 2/5 x $100 = $40”. Adapt using your own figures.
>> 
>> But even if they have put dyneema line in you should work on basis of 
>> what you would have spent, and how often you would replace them. No 
>> way should you be paying for their mistake.
>> 
>> If you don't want to, that is. If you are feeling generous that is a 
>> different matter!
>> 
>> Graeme
>> #366, 1996
>> 
>>> On 30 Oct 2020, at 13:34, danb70341 at gmail.com wrote:
>>> 
>>> I got to my boat and found the boom vang,traveler,2 halyards 
>>> replaced
>> with new line. The old line disposed of. I think someone got the 
>> wrong boat since I never contracted for the job. I am waiting for a 
>> call when the error is found out. I do have some of my own new line 
>> other than halyards which I can give to installer who made error. Not 
>> sure how handle and willing to pay some but not all since not wanted. 
>> Any thoughts on how handle?
>>> Dan Bochniak
>>> #250
>>> 
>>> Sent from my iPad
>> 
>>