[C320-list] Catalina Customer Service

[Ken Danko]

Hi all,

I would like to ask your advice on a customer service problem I am 
currently experiencing. This is actually a continuation of the saga of 
the leaky fuel tank. I found the leak, it was on the seam in the lower 
corner. I called Catalina and said I wanted to order a new tank. The guy 
I talked to took all my information and said that he would call me back, 
he was going to check inventory, etc. A week went by and no call back. I 
called again and got his voice mail. I left a message asking about the 
status of my order. Another week went by with no call back. I called 
again and was told that he was on the phone and would I like to leave a 
message on his voice mail. I said no, and asked the woman to help me. 
The man I originally talked to came on the line and said that he would 
email me specs so that I could approve the order, he said that he wanted 
to make sure that the tank fit. But I never got an email. So here it is 
two weeks since I originally tried to order the tank and I still haven't 
been able to place an order. It is prime sailing season. In my opinion 
the weld on the tank was bad otherwise it should have lasted 20 years or 
more. I am feeling like I should have bought a Beneteau. What should I do?

Ken Danko
Grace, #802