[C320-list] Catalina Customer Service

[Chris Burti]

Call Catalina in California and ask to speak with Frank Butler. He will
speak with you or will definitely return your call within a couple of days
at most...usually faster. Tell him what you told us as politley as you told
us and ask for his assitance.

I found him to be a great customer service rep...unusual in that it is his
company ane he is the CEO...

On Wed, Aug 26, 2009 at 1:03 PM, Ken Danko <ken320 at sbcglobal.net> wrote:

> Hi all,
>
> I would like to ask your advice on a customer service problem I am
> currently experiencing. This is actually a continuation of the saga of the
> leaky fuel tank. I found the leak, it was on the seam in the lower corner. I
> called Catalina and said I wanted to order a new tank. The guy I talked to
> took all my information and said that he would call me back, he was going to
> check inventory, etc. A week went by and no call back. I called again and
> got his voice mail. I left a message asking about the status of my order.
> Another week went by with no call back. I called again and was told that he
> was on the phone and would I like to leave a message on his voice mail. I
> said no, and asked the woman to help me. The man I originally talked to came
> on the line and said that he would email me specs so that I could approve
> the order, he said that he wanted to make sure that the tank fit. But I
> never got an email. So here it is two weeks since I originally tried to
> order the tank and I still haven't been able to place an order. It is prime
> sailing season. In my opinion the weld on the tank was bad otherwise it
> should have lasted 20 years or more. I am feeling like I should have bought
> a Beneteau. What should I do?
>
> Ken Danko
> Grace, #802
>
>
>
>
>


-- 
Chris Burti Farmville, NC