[C320-list] Catalina Customer Service

[Ken Danko]

I'm a little hesitant to call Frank Butler. I don't want to be a 
troublesome customer and I don't want to get anyone in trouble but I 
sure would like to have a new fuel tank delivered in a timely manner. I 
emailed my broker who emailed someone at Catalina. So we will see. It 
has been over two weeks since I first called Catalina to order a tank 
and I still haven't been able to place an order.



Chris Burti wrote:
> Call Catalina in California and ask to speak with Frank Butler. He will
> speak with you or will definitely return your call within a couple of days
> at most...usually faster. Tell him what you told us as politley as you told
> us and ask for his assitance.
>
> I found him to be a great customer service rep...unusual in that it is his
> company ane he is the CEO...
>
> On Wed, Aug 26, 2009 at 1:03 PM, Ken Danko <ken320 at sbcglobal.net> wrote:
>
>   
>> Hi all,
>>
>> I would like to ask your advice on a customer service problem I am
>> currently experiencing. This is actually a continuation of the saga of the
>> leaky fuel tank. I found the leak, it was on the seam in the lower corner. I
>> called Catalina and said I wanted to order a new tank. The guy I talked to
>> took all my information and said that he would call me back, he was going to
>> check inventory, etc. A week went by and no call back. I called again and
>> got his voice mail. I left a message asking about the status of my order.
>> Another week went by with no call back. I called again and was told that he
>> was on the phone and would I like to leave a message on his voice mail. I
>> said no, and asked the woman to help me. The man I originally talked to came
>> on the line and said that he would email me specs so that I could approve
>> the order, he said that he wanted to make sure that the tank fit. But I
>> never got an email. So here it is two weeks since I originally tried to
>> order the tank and I still haven't been able to place an order. It is prime
>> sailing season. In my opinion the weld on the tank was bad otherwise it
>> should have lasted 20 years or more. I am feeling like I should have bought
>> a Beneteau. What should I do?
>>
>> Ken Danko
>> Grace, #802
>>
>>
>>
>>
>>
>>     
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