[C320-list] Catalina Customer Service

[Jack McDonough]

Ken:

Call Frank Butler. I'm sure you paid a hefty price for the damn boat and you 
deserve service. I had a problem a few years ago and had to resort to 
communicating with Butler. The sad thing is that there's something seriously 
wrong with a company that has to rely on its owner/president/whatever to 
solve customer problems. The guy who didn't call you back should be fired 
anyway.

jack
#914





----- Original Message ----- 
From: "Ken Danko" <ken320 at sbcglobal.net>
To: <C320-List at Catalina320.com>
Sent: Thursday, August 27, 2009 9:09 AM
Subject: Re: [C320-list] Catalina Customer Service


> I'm a little hesitant to call Frank Butler. I don't want to be a 
> troublesome customer and I don't want to get anyone in trouble but I sure 
> would like to have a new fuel tank delivered in a timely manner. I emailed 
> my broker who emailed someone at Catalina. So we will see. It has been 
> over two weeks since I first called Catalina to order a tank and I still 
> haven't been able to place an order.
>
>
>
> Chris Burti wrote:
>> Call Catalina in California and ask to speak with Frank Butler. He will
>> speak with you or will definitely return your call within a couple of 
>> days
>> at most...usually faster. Tell him what you told us as politley as you 
>> told
>> us and ask for his assitance.
>>
>> I found him to be a great customer service rep...unusual in that it is 
>> his
>> company ane he is the CEO...
>>
>> On Wed, Aug 26, 2009 at 1:03 PM, Ken Danko <ken320 at sbcglobal.net> wrote:
>>
>>
>>> Hi all,
>>>
>>> I would like to ask your advice on a customer service problem I am
>>> currently experiencing. This is actually a continuation of the saga of 
>>> the
>>> leaky fuel tank. I found the leak, it was on the seam in the lower 
>>> corner. I
>>> called Catalina and said I wanted to order a new tank. The guy I talked 
>>> to
>>> took all my information and said that he would call me back, he was 
>>> going to
>>> check inventory, etc. A week went by and no call back. I called again 
>>> and
>>> got his voice mail. I left a message asking about the status of my 
>>> order.
>>> Another week went by with no call back. I called again and was told that 
>>> he
>>> was on the phone and would I like to leave a message on his voice mail. 
>>> I
>>> said no, and asked the woman to help me. The man I originally talked to 
>>> came
>>> on the line and said that he would email me specs so that I could 
>>> approve
>>> the order, he said that he wanted to make sure that the tank fit. But I
>>> never got an email. So here it is two weeks since I originally tried to
>>> order the tank and I still haven't been able to place an order. It is 
>>> prime
>>> sailing season. In my opinion the weld on the tank was bad otherwise it
>>> should have lasted 20 years or more. I am feeling like I should have 
>>> bought
>>> a Beneteau. What should I do?
>>>
>>> Ken Danko
>>> Grace, #802
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>