[C320-list] Problems ordering Catalina parts?

[Donald Lawson]

I have received excellent service from Dani in CA, whereas little to none from the local Catalina Brokerage. I did not buy my boat from them so they don't seem to want to take care of me. Whatever.
Don #1005 "Mandolin Wind"

On Jul 11, 2011, at 3:06 PM, Warren Updike wrote:

> I believe Kent and Dani are in CA. In Florida, Warren Pandy is the GM and
> Ellie Quinn is parts manager.  I've had good and bad experience with CA
> parts, and nothing but good with Florida.  The latest issue with CA was
> resolved quickly after I said I would write a letter to Frank Butler.  Make
> sure you know whether you are dealing with CA or FL, then contact them
> directly and be persistent:
> 		818-884-7700 CA
> 		727-544-6681 FL
> 
> BTW, Walt, where are you on Middle River?  We and another 320 are at
> Maryland Marina.
> 
> Warren & Pattie Updike
> 1994 C320 #62 "Warr De Mar"
> 
> 
> -----Original Message-----
> From: Walter Schaffer [mailto:bohpilot at yahoo.com] 
> Sent: Monday, July 11, 2011 7:58 AM
> To: C320-List at catalina320.com
> Subject: [C320-list] Problems ordering Catalina parts?
> 
> Has anyone encountered problems lately in ordering parts from Catalina
> in Florida? I've tried for a month now to order 2 simple parts for my boat.
> I've emailed the parts man (Ken at Catalinayachts.com) 3 times with my request
> (including part numbers), and I've called 4 times and got an acknowledgment
> my emails arrived. But, I can't get a someone to reply and  process the
> order. Any suggestions on speeding up the parts ordering process at
> Catalina?
> tks
> Walt Schaffer
> #515 Middle River, MD
> 
>