[C320-list] Sail Care Nightmare

[Kaare Wold]

Thanks for your update.  Would appreciate hearing your satisfaction of the 
cleaning process and fitting after you launch and use.  We spoke with them 
at the Strictly Sail show in Chicago and addressed the concern of shrinkage 
and they emphatically said sails in good condition will not shrink using 
their process.
Kaare & Mary Wold
Sheet Music  #945
Sturgeon Bay, WI
----- Original Message ----- 
From: <BairdRJB at aol.com>
To: <C320-list at catalina320.com>
Sent: Thursday, February 13, 2014 1:03 PM
Subject: [C320-list] Sail Care Nightmare


> Just thought I would give the group an update.  Last Fall I put a post  on
> this list, asking for opinions about the Sail Care company.    Most, but 
> not
> all responses were favorable.  I shipped my genoa to the  company on
> November 9, 2013.  Today is February 13, 2014  and I still  haven't gotten 
> the
> sail back.  Back in November they had quoted what I  believed to be 
> unnecessary
> repairs, and I have asked for the basic cleaning  process.  They agreed
> that the repairs were not essential and agreed to do  the basic cleaning.
> Since then, I have gotten the run-around from the shop  manager, Jerry, 
> who has
> failed to return my calls.  Finally got through  again today and they say
> that the project will be done by next week.  Very  frustrated.  I will 
> keep
> the group posted when the genoa returns to let you  know what it looks 
> like.
> Just blowing steam.  Thanks for  listening.
>
> Bob Baird
> Star Dust
> #784, 2001
> Whitehall, Michigan
>