[C320-list] Sail Care Nightmare

[CHARLES DICKHUT]

Bob,


I had a very good experience with Sail Care last winter. Delivered the sails to them and had them inspected and repaired. Sails were returned when promised and the repairs seem to be well done. I was very happy with the sails last summer. The only negative was the sail numbers came off during the cleaning & they neglected to let me know.


Captain Chuck Dickhut
S/V Obsession
Catalina 320 #114



-----Original Message-----
From: BairdRJB <BairdRJB at aol.com>
To: C320-list <C320-list at catalina320.com>
Sent: Thu, Feb 13, 2014 2:03 pm
Subject: [C320-list] Sail Care Nightmare


Just thought I would give the group an update.  Last Fall I put a post  on 
this list, asking for opinions about the Sail Care company.    Most, but not 
all responses were favorable.  I shipped my genoa to the  company on 
November 9, 2013.  Today is February 13, 2014  and I still  haven't gotten the 
sail back.  Back in November they had quoted what I  believed to be unnecessary 
repairs, and I have asked for the basic cleaning  process.  They agreed 
that the repairs were not essential and agreed to do  the basic cleaning.  
Since then, I have gotten the run-around from the shop  manager, Jerry, who has 
failed to return my calls.  Finally got through  again today and they say 
that the project will be done by next week.  Very  frustrated.  I will keep 
the group posted when the genoa returns to let you  know what it looks like.  
Just blowing steam.  Thanks for  listening.  
 
Bob Baird
Star Dust
#784, 2001
Whitehall, Michigan